Introduction

2024 has been a pivotal year in cybersecurity. From the relentless growth of AI-driven attacks to shifts in regulatory landscapes and the expanding role of the CISO, the challenges — and opportunities — have been profound. As we close this year, it’s critical to reflect on what we’ve learned and how we can prepare for the road ahead.

AI-Powered Attacks on the Rise

In 2024, attackers increasingly leveraged generative AI to bypass traditional security measures. AI tools enabled adversaries to craft highly convincing phishing emails and malicious deepfake videos, targeting senior executives and critical personnel. For example, deepfake-powered voice calls were used to authorize fraudulent financial transactions, undermining trust within organizations.

Furthermore, AI was used to automate reconnaissance, identifying vulnerabilities in networks more efficiently than ever. Advanced AI-driven malware also adapted its behavior in real-time, making detection and containment far more difficult.

Key Defense Strategies:

• Invest in AI-driven detection tools capable of identifying anomalies in behavior rather than just signature-based threats.
• Enhance phishing simulations and awareness training to include scenarios involving AI-crafted content.
• Develop layered defense systems that can adapt as threats evolve.

Supply Chain Vulnerabilities Persist

High-profile incidents such as the compromises of Microsoft, AT&T, and National Public Data exposed the ongoing risks in supply chain security. Attackers targeted smaller vendors to gain access to larger enterprises, underscoring the need for a zero-trust approach.

Mitigation Tactics:

• Continuous vendor risk assessments and penetration tests for third-party services.
• Real-time monitoring of supply chain dependencies using attack surface management tools.
• Contractual obligations for vendors to meet specific security standards.

FedRAMP Moderate Expansion

The push for FedRAMP compliance intensified in 2024, particularly for cloud-based organizations seeking to work with government entities. Mid-sized enterprises, traditionally excluded from such scrutiny, now face growing pressure to align with stringent controls.

Challenges included managing documentation requirements and implementing continuous monitoring. However, achieving FedRAMP compliance provided a competitive edge for companies able to demonstrate robust security practices.

Action Points:

• Build internal expertise in FedRAMP by training existing staff or hiring compliance specialists.
• Leverage automation tools to manage the heavy documentation and evidence-collection burden.
• Partner with third-party assessors early in the process to identify gaps.

AI Ethics and Governance

Regulators across the globe, particularly in the EU and the U.S., introduced measures to govern AI use, targeting fairness, transparency, and accountability. Non-compliance led to significant fines and reputational damage. For CISOs, this introduced a dual challenge: managing data security while ensuring AI systems adhered to ethical guidelines.

Key Considerations:

• Implement AI usage policies aligned with regulatory requirements such as the EU’s AI Act.
• Incorporate bias and fairness testing into AI lifecycle management.
• Collaborate with legal and data teams to ensure compliance with privacy and ethical standards.

Balancing Security Investments in a Tight Economy

The economic pressures of 2024 forced CISOs to reevaluate their spending strategies. Boards demanded measurable ROI on security programs, requiring CISOs to move beyond a “fear-based” narrative to a business-aligned justification.

Key trends included the adoption of pay-as-you-go cybersecurity services and an increased reliance on managed service providers (MSPs) to provide cost-effective security operations. However, this shift also brought challenges in maintaining visibility and control.

Best Practices:

• Develop metrics that quantify risk reduction and align them with business objectives (e.g., reduced downtime, avoided compliance fines).
• Prioritize investments in technologies that address multiple risks, such as XDR (Extended Detection and Response) platforms.

Funding for Resilience Over Prevention

The shift from prevention to resilience became a defining budgetary trend. With breaches considered inevitable, organizations invested heavily in incident response, disaster recovery, and cyber insurance to minimize damage and recovery time.

Strategic Insights:

• Allocate resources to tabletop exercises and live incident simulations to improve response readiness.
• Evaluate cyber insurance policies carefully, ensuring they cover emerging risks like AI-driven attacks.
• Build redundancy into critical systems to reduce downtime during incidents.

The challenges of 2024 have tested the resilience of security leaders, but they have also highlighted the critical importance of collaboration, innovation, and adaptability. As CISOs, our mandate is clear: to secure the present while building for a future where security is a seamless enabler of business success.

Here’s to a stronger, smarter, and more secure 2025.

George Jones
Chief Information Security Officer

In his role as the CISO, George defines and drive the strategic direction of corporate IT, information security and compliance initiatives for Critical Start, while ensuring adherence and delivery to our massive growth plans. George was most recently the Head of Information Security and Infrastructure at Catalyst Health Group, responsible for all compliance efforts (NIST, PCI, HITRUST, SOC2) as well as vendor management for security-based programs. George brings more than 20 years of experience with technology, infrastructure, compliance, and assessment in multiple roles across different business verticals.

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Legacy Managed Detection and Response (MDR) solutions often rely on rigid service models that can’t keep up with evolving threats or your organization’s needs. The result? Gaps in coverage, inefficiencies, and increased vulnerability to cyberattacks.

Critical Start’s MDR changes the equation by delivering a tailored, flexible approach that adapts to your business — helping you stay secure without compromising agility or performance. Read on to learn how this adaptability translates to real-world results.

Flexibility That Works for You

Modern MDR isn’t just about monitoring threats — it’s about aligning with your business priorities to deliver meaningful, actionable outcomes. Critical Start achieves this through three core pillars:

1. Complete Signal Coverage: Eliminating Blind Spots

Threats thrive in the gaps of traditional MDR. Critical Start’s Complete Signal Coverage (CSC) ensures comprehensive visibility across your IT environment. By monitoring signals from endpoints, SIEM, identity systems, email, cloud workloads, and firewalls, CSC eliminates the blind spots attackers exploit.

What It Means for Your Organization:

• Confidence your infrastructure is covered.
• Faster detection of threats, even in complex hybrid environments.
• Reduced downtime caused by undetected vulnerabilities.

2. Rules of Engagement (ROE): Security Built Around Your Needs

Every organization has unique risks that demand tailored responses. Critical Start’s Rules of Engagement (ROE) are fully customizable, enabling your team to set alert thresholds, escalation paths, and proactive measures that align with your goals. Whether you’re focused on compliance, managing a hybrid workforce, or protecting critical infrastructure, your ROEs evolve with your needs.

What It Means for Your Organization:

• A personalized security strategy that adapts as your business grows.
• Fewer false positive alerts and less alert noise, ensuring your team focuses only on critical threats.
• Confidence that your security operations always align with business priorities.

3. Real-Time Threat Management with MOBILESOC^®

Cyber threats don’t follow a 9-to-5 schedule. Critical Start’s MOBILESOC^® app empowers your team to manage threats anytime, anywhere. With features like host isolation and account disabling, MOBILESOC^® ensures swift containment and resolution, turning potential disruptions into non-events.

What It Means for Your Organization:

• Immediate action during critical incidents, minimizing potential damage.
• Uninterrupted operations, even in hybrid or remote work environments.
• The peace of mind that comes from knowing your team is always in control.

Measurable Outcomes That Matter

Adaptability and flexibility aren’t just buzzwords — they’re the drivers behind real, measurable improvements in security and business outcomes.

Critical Start’s elevated MDR delivers:

• Faster Detection Times: Complete Signal Coverage means every critical signal is monitored, reducing detection delays across your environment.
• Reduced Alert Fatigue: The Trusted Behavior Registry^® (TBR^®) filters out false positives, allowing your team to focus on genuine threats.
• Seamless Scalability: Vendor-agnostic integrations ensure your security evolves with your organization, supporting transitions to new tools or environments without disruption.

Improved ROI: Tailored service models enhance the value of your existing security investments while reducing overall risk exposure.

Your Future-Proof Security Solution

In a world where cyber threats evolve as fast as technology, rigid MDR solutions simply won’t cut it. Critical Start’s Modern MDR delivers the flexibility, customization, and real-time management your organization needs to stay secure — today and tomorrow.

What Does This Mean for Your Organization?

• A security strategy that evolves alongside your business and threat landscape.
• Tools and expertise that empower your team to act decisively and efficiently.
• The confidence of knowing your organization is always one step ahead of emerging threats.

Adaptability isn’t just an advantage; it’s essential. With Critical Start’s modern MDR, you get a dynamic, proactive solution that keeps you secure and ready for whatever comes next.

Before You Go Seeing is believing. If you’d like to see the unique advantages Critical Start MDR can bring to your organization, get in touch with one of our experts now.

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Moving Beyond Detection to Proactive Risk Management with Enhanced Security Control

Traditional MDR services have focused on identifying and responding to active threats, but as the cyber threat landscape becomes more complex, organizations are shifting toward a more proactive approach. The 2024 Gartner Market Guide for Managed Detection and Response (MDR) emphasizes that modern MDR must go beyond detection and response to include continuous threat exposure management.

At Critical Start, we recognize that effective MDR requires both asset visibility and comprehensive signal coverage. Through our Asset Visibility capabilities, we first help organizations identify and maintain an accurate inventory of their workstations and servers. Then, we monitor to ensure these assets provide the security signals needed for effective threat detection — from endpoint protection to vulnerability scanning. This two-step approach helps organizations maintain visibility of both their critical assets and the security signals coming from them.

Why Threat Exposure Management is Critical for Cyber Resilience

Gartner Insight: By 2028, Gartner predicts that 50% of findings from MDR providers will focus on threat exposures, up from just 10% today​. This shift is significant and underscores the growing need for businesses to adopt a more comprehensive risk management approach, where preventing threats is as important as detecting and responding to them.

Why Cyber Resilience Requires Proactive Measures: Relying solely on reactive security strategies leaves organizations exposed to potential blind spots. As attackers exploit increasingly complex vulnerabilities, identifying and managing these exposures early is critical to maintaining a resilient security posture.

Critical Start’s Proactive Approach: Our MDR service combines threat detection with asset and signal visibility to help identify potential security gaps. Through Asset Visibility, we help ensure security signals are being received from endpoints while also monitoring for gaps in vulnerability scanner coverage. This helps organizations understand both where they might be missing endpoint protection and where vulnerability scanning coverage may be incomplete.

Example: One Critical Start customer saw a marked reduction in security incidents after integrating asset visibility and vulnerability management into their MDR service, allowing them to focus on mitigating potential risks rather than just responding to attacks.

The Role of Asset Visibility in Threat Exposure Management

Gartner Insight: Asset visibility is a foundational element of effective MDR, helping security teams understand their attack surface and identify gaps in coverage that could be exploited​. Without a clear understanding of what assets exist and where they are vulnerable, organizations risk missing critical threats.

Asset Visibility: The First Step to Reducing Risk:

Understanding your security posture starts with knowing what assets you have and their importance to your business. Critical Start’s Asset Visibility provides:

• An accurate inventory of endpoint hosts (workstations and servers)
• Asset criticality ratings to understand potential business impact
• Monitoring for endpoint protection gaps
• Identification of areas where vulnerability scanning coverage may be incomplete

Critical Start’s Asset Visibility Module: With our asset visibility capabilities, organizations can maintain a dynamic and accurate inventory of critical IT assets in IT and OT environments. Our Cyber Operations Risk & Response (CORR) platform continuously monitors asset inventory to identify gaps in coverage and prioritize responses based on asset criticality, ensuring that high-risk assets are protected first.

Example: A Critical Start customer using our asset visibility module was able to quickly identify an unprotected segment of their network, allowing them to remediate the issue before it was exploited by attackers.

Enhancing Risk Reduction with Vulnerability Management Gartner Insight: According to Gartner, MDR providers are increasingly expanding into exposure management, which includes offering vulnerability management services (VMS) as part of a comprehensive security strategy. The integration of VMS into MDR services allows organizations to address newly discovered weaknesses more effectively, helping to ensure continuous risk reduction and protection against potential attacks.

The Connection Between VMS and MDR: Vulnerability management strengthens MDR outcomes by continuously hardening an organization’s attack surface. Proactive and effective patch management ensures that vulnerabilities are identified, prioritized, and remediated in a timely manner, preventing attackers from exploiting these weaknesses. By incorporating VMS, Critical Start’s MDR service helps organizations stay ahead of emerging threats, delivering more comprehensive protection through continuous exposure management.

Critical Start’s Vulnerability Management Service: Critical Start’s MDR integrates a tiered vulnerability management service that continuously scans for vulnerabilities and provides organizations with actionable insights. By using dynamic risk scoring, we help security teams prioritize patching efforts and ensure that the most critical vulnerabilities are addressed first.

Example: A customer leveraging Critical Start’s vulnerability management services, integrated with the Qualys vulnerability scanner, was able to reduce their attack surface by prioritizing critical patches. This proactive patching approach, driven by continuous vulnerability scanning, led to fewer security incidents and improved operational resilience.

Achieving Cyber Resilience with Continuous Threat Exposure Management

Gartner Insight: Exposure assessment is becoming a common function of MDR, with buyers increasingly asking for adjacent exposure validation services. Integrating exposure management into MDR allows organizations to proactively identify and address potential vulnerabilities across their digital environments, ensuring that they stay ahead of evolving threats.

The Role of Exposure Management: Continuous Threat Exposure Management (CTEM) can enhance MDR outcomes by helping to continuously identify, prioritize, and address exposures before they become security risks. Our approach to exposure management starts with understanding both assets and signals. By maintaining visibility of endpoint hosts and their criticality level, monitoring the security signals we receive from them, and tracking vulnerability scanner coverage, we can help identify potential security gaps before they become security incidents. Integrating a CTEM strategy alongside MDR enables businesses to stay aligned with dynamic attack surfaces and prioritize security efforts based on real-time, business-critical risks.

Critical Start’s Integrated Approach:

Our MDR service combines threat detection and response with asset and signal visibility to help organizations:

• Know what endpoint hosts they have and their business importance
• Ensure they’re receiving security signals from these assets
• Understand where vulnerability scanning coverage may be incomplete
• Respond effectively to identified threats

Example: Through continuous threat exposure assessments, one Critical Start customer was able to identify a series of misconfigurations in their cloud infrastructure, allowing them to close security gaps and prevent potential breaches.

Conclusion: Threat Exposure Management is Key to Cyber Resilience

To build a truly resilient security posture, organizations must move beyond detection and response, embracing a more proactive approach that includes continuous threat exposure management. As emphasized in the 2024 Gartner Market Guide for Managed Detection and Response (MDR), businesses need MDR providers that can deliver comprehensive asset visibility, vulnerability management, and continuously assess for risk to stay ahead of evolving threats. Critical Start’s integrated MDR service offers exactly that — helping organizations not only respond to today’s attacks but also prepare for tomorrow’s risks.

To learn more about the critical role of threat exposure management in achieving cyber resilience, download the 2024 Gartner Market Guide for Managed Detection and Response (MDR). Don’t forget to review the earlier parts of this series and stay tuned for future insights from Critical Start on building a robust cybersecurity posture.

NOTE: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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Welcome to the second installment of our three-part blog series, Driving Cyber Resilience with Human-Driven MDR: Insights from the 2024 Gartner Market Guide. In our first post, we discussed the critical role of human-driven Managed Detection and Response (MDR) in strengthening security operations and why relying solely on automated solutions can leave organizations vulnerable to sophisticated threats. Today, we shift our focus to another essential aspect of modern MDR — remote containment and active response— and why these capabilities are non-negotiable for businesses seeking to minimize the impact of cyber threats. By combining technology with human expertise, Critical Start ensures swift threat mitigation, aligning with key findings from the Gartner 2024 MDR Market Guide.

The Necessity of Swift Containment and Response

In the race against cyber threats, speed is everything. The ability to contain and neutralize an attack before it causes widespread damage can mean the difference between a minor security incident and a costly data breach. According to the 2024 Gartner Market Guide for MDR, many businesses are demanding more from their MDR providers — not just threat detection, but also the capability for remote containment and active response to quickly stop an attack in its tracks.

Critical Start stresses the importance of proper planning and the right tools for effective threat response because we understand that taking immediate action during an attack is essential to maintaining an organization’s defenses. The efficacy of our MDR services to detect threats and empower security teams to reduce breaches and mitigate business disruption comes from pre-approved playbooks, customizable rules of engagement and response authorizations for more granular control, and MOBILESOC^® for remote containment and real-time response actions. In this post, we’ll explore why these capabilities are essential for any effective MDR service.

The Growing Demand for Remote Containment and Active Response

Gartner Insight: The Gartner report highlights an increasing demand among MDR customers for providers that can go beyond detection and initiate immediate remote containment and disruption actions​. With the complexity of modern cyberattacks, simply alerting a team about an incident isn’t enough — organizations need their MDR provider to act swiftly to minimize damage.

The Problem with Delayed Responses: Delays in threat response allow attackers more time to establish footholds within an organization’s network, increasing the likelihood of data exfiltration, operational disruption, or long-term system compromise. Traditional security models that rely solely on alerting teams and waiting for internal response can lead to missed opportunities for early containment.

Critical Start’s Approach: At Critical Start, we provide real-time remote containment capabilities as part of our MDR services. With tools like MOBILESOC^®, you can isolate compromised hosts, disable malicious accounts, and prevent the spread of threats — right from your mobile device. You can also directly connect with an analyst through the MOBILESOC^® for support and expertise when needed. The ability to swiftly respond at any time and from anywhere minimizes dwell time, reducing the potential impact of an attack.

Establishing Effective Response Guidelines: Pre-Approved Playbooks and Custom Response Rules

Gartner Insight: The report emphasizes the importance of established response procedures that enable swift action during active threats. Pre-approved playbooks enable rapid response, ensuring MDR providers can act without being slowed down by time-consuming approval processes during an active attack​. The ability to execute these actions without delay can dramatically reduce the scope of an incident.

Critical Start uses two key components to ensure effective response:

• Pre-approved playbooks outline specific containment and response actions that an MDR provider can take during an incident, based on the unique risk profile of the business. These playbooks ensure that actions like host isolation, network blocking, or account deactivation can be executed immediately, without waiting for further approval.
• Response authorizations allow customers to further customize specific containment and response actions based on alert and asset criteria

Critical Start’s Custom Playbooks: Critical Start works with each customer to develop custom response playbooks tailored to their environment, compliance needs, and security priorities. By establishing these rules in advance, we ensure that our analysts can execute critical actions instantly, reducing the time it takes to contain an attack.

Example: A Critical Start customer with pre-approved playbooks in place could ensure they weren’t distracted by expected behaviors that would otherwise trigger repeatedly escalated false positives. Because of this, when a true positive alert came through, they were able to quickly isolate a compromised endpoint before the malware spread to other systems, saving the company from what could have been a major breach.

Active Response to Minimize Business Disruption

Gartner Insight: The Gartner report emphasizes that businesses are looking for MDR providers that can do more than just monitor threats — they need providers who can actively disrupt and contain those threats to prevent business disruption.

The Cost of Business Disruption: A cyberattack that isn’t contained quickly can lead to significant downtime, loss of revenue, reputational damage, and regulatory penalties. Whether it’s a ransomware attack locking down critical systems or an insider threat exfiltrating sensitive data, organizations must be prepared to act decisively to limit the damage.

Critical Start’s True Response Mitigation

Some MDR providers only:

• Alert customers about threats
• Provide recommendations
• Require customer approval for each action
• Can’t take direct containment actions

Critical Start, on the other hand, doesn’t just notify you of threats. The expert analysts behind our human-driven MDR actively work to contain them in real-time. From quarantining compromised devices to removing malicious actors from the network, we help businesses mitigate attacks before they cause major disruptions.

Example: During a ransomware attack, Critical Start’s MDR service detected the threat early and immediately isolated the infected machines, preventing further spread and allowing the business to continue operating without significant downtime.

How Human-Driven MDR Elevates Remote Containment and Response

Gartner Insight: While automation is important, the human element in MDR is what truly drives effective response actions. Analysts bring context, judgment, and experience to every decision, ensuring that the right containment actions are taken​.

The Value of Human Expertise: While automated systems can trigger basic containment measures, they lack the contextual understanding required for more complex situations. Human analysts can evaluate the entire scope of an attack, weigh potential impacts, and execute the best course of action for each specific incident.

Critical Start’s Expertise: At Critical Start, our team of experts provides 24x7x365 human-driven investigation and response. Our analysts don’t just rely on automation — they bring a deep understanding of cyber threats, operational environments, and risk management to every containment decision. This human-driven approach ensures that no stone is left unturned and that threats are neutralized before they escalate.

Example: During a sophisticated phishing campaign, Critical Start’s analysts quickly identified the compromised accounts and disabled access to prevent further infiltration. The rapid human-driven response minimized damage and protected the organization’s data.

Key Takeaways: Remote Containment and Active Response Are Essential for Modern MDR

To successfully defend your organization against threats, remote containment and active response capabilities are no longer optional — they are non-negotiable for an effective MDR service. The 2024 Gartner Market Guide for Managed Detection and Response (MDR) makes it clear that businesses must demand these capabilities from their MDR providers if they want to minimize the impact of attacks and ensure operational continuity. Critical Start delivers on these demands with pre-approved playbooks, real-time containment, and a team of experts who respond to threats around the clock.

To learn more about why remote containment and active response are critical for modern MDR and how Critical Start can protect your organization, download the 2024 Gartner Market Guide for Managed Detection and Response (MDR). to check back soon for the third and final installment in our series, where we’ll explore how integrated threat exposure management is essential for achieving cyber resilience.

NOTE:

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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Selecting the right Managed Detection and Response (MDR) provider is one of the most impactful decisions you can make for your organization’s security. Beyond detection, human-driven MDR that provides consistent, expert-driven analysis and true response mitigation— the ability to contain and neutralize threats in real time — is the linchpin of effective cybersecurity. The right MDR solution doesn’t just safeguard your systems; it fits your organization’s evolving risk profile and safeguards your peace of mind.

The Critical Role of True Response Mitigation

Nuanced threat detection by seasoned security experts includes analyzing context, intent, and subtle indicators of compromise to recognize complex attack patterns and behaviors. This forms the backbone of effective response capabilities— like true response mitigation — helping contain threats quickly and preventing incidents from escalating into full-blown crises. According to the IBM Cost of a Data Breach Report 2024, breaches that take more than 200 days to detect and contain cost an average of $5.46 million — nearly 50% more than breaches contained quickly. An MDR service that offers true response mitigation through features like clear response authorization processes and pre-defined threat response actions based on alert and asset criteria can help you cut that timeline drastically, reducing costs and protecting your organization’s reputation.  

Think of true response mitigation as your cyber safety net. Instead of merely alerting you to a problem, Security Operations Center (SOC) analysts operate as an extension of your team to isolate compromised systems, prevent lateral movement, and contain threats before they disrupt your business. In today’s sophisticated threat environment, response capabilities aren’t optional — they’re essential.

How the Right MDR Solution Makes a Difference

1. Reducing Breach Costs with Swift Response

Every second matters during a breach. Rapid detection and containment not only minimize financial losses but also protect your organization’s trustworthiness. According to IBM, breaches detected by attackers rather than internally cost an average of $5.53 million. The right MDR solution equips you to identify and contain breaches internally, keeping costs — and reputational risks — under control.

2. Preventing Escalation with Proactive Defense

The rise in vulnerabilities — a 180% increase in attacks exploiting weaknesses — means attackers are moving faster and deeper into networks than ever before (2024 Data Breach Investigations Report). An MDR solution that prioritizes proactive containment across a multi-vector threat landscape helps prevent bad actors from gaining initial entry, protecting critical systems and infrastructure.

For you, this means fewer sleepless nights worrying about the “what-ifs” and more confidence that your MDR provider has you covered.

3. Leveraging Automation for Faster Mitigation

Automation to resolve known good behaviors, reduce false positives, and more is a game-changer in today’s cybersecurity landscape. But it’s most effective when paired with skilled human oversight. AI-driven threat detection handles known threats, while human analysts step in for the complex, nuanced incidents that require critical thinking. This balance ensures a faster, more precise response, reducing exposure and keeping your operations seamless.

4. Tailored Protection for Your Unique Needs

Every organization is different, and so are its security needs. The right MDR solution offers tailored Rules of Engagement (ROE) that align with your infrastructure, regulatory requirements, and priorities. This customized approach ensures that your defenses are both proactive and adaptable, minimizing operational disruptions and maximizing business continuity.

Imagine a world where even during an incident, your organization runs smoothly because your MDR provider anticipates potential vulnerabilities and adapts in real time. That’s the power of tailored incident response.

Building Resilience Through Continuous Improvement

Cyber threats don’t stand still, and neither should your defenses. The best MDR solutions evolve alongside your organization, continuously monitoring security coverage gaps and implementing lessons learned from past incidents to strengthen your security posture. By prioritizing risks, addressing vulnerabilities, and enhancing response strategies with actions that align with your evolving needs, your MDR provider ensures you’re prepared for the challenges of tomorrow.

For you, this means reduced long-term costs, fewer operational disruptions, and greater confidence in your organization’s resilience.

The Outcomes That Matter

Choosing the right MDR solution isn’t just about stopping threats — it’s about empowering your organization to thrive. Here’s what you gain:

• Lower Costs: Swift detection and containment reduce financial losses from breaches.
• Peace of Mind: Proactive defense and tailored strategies ensure your organization stays ahead of threats.
• Operational Continuity: Even during incidents, the right MDR provider minimizes disruptions, keeping your business running smoothly.

Are You Ready to Make the Right Choice?

As data breach costs continue to rise, the importance of true response mitigation has never been clearer. The right MDR solution doesn’t just react to threats — it empowers organizations to identify potential security gaps for optimal prevention and delivers response actions to protect your organization’s IP, customer data, operations, finances, and reputation.

With Critical Start, you get detection combined with true response mitigation. More than that, you gain a trusted partner that combines automation, expert analysis, and customized response strategies to keep your organization resilient. It’s not just about avoiding the worst; it’s about enabling your best.

 Before You Go We know seeing is believing. If you’d like to see the unique advantages Critical Start MDR can bring to your organization, get in touch with one of our experts now.

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Cyber Operations Risk & Response (CORR) platform

Managing today’s complex cybersecurity landscape is no small feat. Between navigating endless alerts, addressing vulnerabilities, and maintaining operational efficiency, security teams often feel stretched thin. At Critical Start, we recognize these challenges. That’s why we’re thrilled to introduce the latest enhancements to our CORR platform.

This isn’t just another update; it’s a reimagining of how Managed Detection and Response (MDR) platforms can work for you. Packed with powerful features like Response Authorization workflows, Benign True Positive verdicts, vulnerability gap detection, and Magic Links, the Critical Start CORR platform is built to deliver measurable results that align with your organization’s strategic goals.

Read on to learn how these innovations are designed to make a real difference in your operations.

Simplifying Threat Response and Reducing Alert Fatigue

SOC teams are often inundated with alerts, many of which require manual triage, slowing down response times and increasing stress. Our latest release tackles this issue head-on with two transformative features:

• Response Authorization Workflows: These workflows establish clear, auditable criteria for SOC actions, ensuring consistency and reducing miscommunication. The result? Precision decision-making for fast, accurate response. 
• Benign True Positive Verdicts: By categorizing expected activities that would normally present as credible threats, including penetration testing and security operations testing activities, this feature drastically reduces noise, allowing SOC teams to concentrate on real threats.

Imagine fewer distractions and more meaningful responses — CORR ensures your team can focus on what truly matters.

Closing the Vulnerability Scanning Gaps for Proactive Risk Mitigation

A strong cybersecurity posture starts with comprehensive vulnerability coverage. The latest features added to CORR make proactive risk management more achievable than ever: 

• Vulnerability Coverage Gap Detection: Pinpoints discrepancies between your complete asset inventory and vulnerability scanner deployment, ensuring nothing slips through the cracks. 
• Coverage Gap Widgets: Using intuitive visuals like Sankey diagrams and tiered bar charts, these widgets make it easy to identify and prioritize gaps for remediation.

These tools don’t just highlight risks — they provide the actionable insights you need to address them before attackers can.

Enhanced Asset Visibility and Operational Usability

Asset management can often feel like chasing a moving target. CORR streamlines this process with practical updates designed to reduce complexity: 

• Integration Logging and Stale Integration Removal: Ensures that your asset inventory remains accurate and actionable, eliminating outdated data. 
• Advanced Filters and Import Options: Lets you seamlessly integrate external data (e.g., CSV/XLSX files) and organize assets in ways that align with your unique workflows.

The result? A clearer picture of your environment and a smoother path to operational efficiency.

Seamless Onboarding with Magic Links

Onboarding users in high-security environments has always been a challenge. With Magic Links, CORR eliminates these hurdles by introducing: 

• Passwordless, email-driven logins for streamlined access. 
• Instant engagement with features like Quick Start Assessments and Cyber Range.

By simplifying the onboarding process without compromising security, Magic Links enhances user adoption while lightening the administrative load and maintaining secure and traceable connectivity.

Better Insights Through Advanced Reporting and UI Enhancements

Data drives decisions, and this release ensures you have the information you need when you need it. Key updates include: 

• Expanded Reporting Options: Detailed alert exports and enriched Indicators of Compromise (IOC) technology reports offer deeper insights into your threat landscape. 
• Streamlined Dashboards: Customizable widgets and intuitive layouts enhance visibility and make navigation effortless.

These improvements empower your team to act strategically, backed by actionable data and user-friendly interfaces.

Delivering Business Outcomes That Matter

The new CORR release isn’t just about technical features — it’s about delivering real-world impact. With this update, your organization can achieve: 

• Time Savings: Automated workflows and simplified processes cut down on repetitive tasks. 
• Operational Efficiency: Features like Response Authorization and advanced reporting eliminate bottlenecks, ensuring smoother operations. 
• Improved Security Posture: Enhanced vulnerability coverage and smarter alert management lead to better threat mitigation.

Every enhancement is designed with your outcomes in mind, helping your team work smarter, not harder.

Key Takeaways

The new CORR platform release is more than an upgrade — it’s a game-changer for cybersecurity operations. By focusing on user-centric innovations like Response Authorization, Magic Links, and vulnerability gap detection, Critical Start is delivering tools that empower you to stay ahead of the curve.

Whether you’re looking to improve efficiency, reduce risk, or simplify workflows, the Critical Start CORR platform has you covered. Ready to experience the difference? Schedule a demo today.

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Why Human Expertise is Crucial in Cybersecurity

Cyber threats today are more complex and frequent, often surpassing the detection capabilities of automated tools alone. While automation processes large volumes of data efficiently, human expertise adds critical context, strategic judgment, and situational awareness to threat detection and response. Critical Start’s MDR approach uniquely combines advanced technology with expert human analysis, ensuring sophisticated attacks are effectively detected, analyzed, and mitigated.

The 2024 Gartner Market Guide emphasizes the limitations of technology-only MDR solutions, which often lack the nuance needed to detect, prioritize, and respond to complex threats. By incorporating human-led analysis, organizations can better differentiate genuine threats from routine activity, reduce false positives, and strengthen their security posture.

Critical Start’s Human-Driven Approach

• Trusted Behavior Registry^® (TBR^®): TBR^® significantly reduces false positives by automatically resolving alerts for established known good and expected behaviors. This process prioritizes high-risk alerts for analyst review, maximizing efficiency.
• Skilled Analyst Review: Our security analysts handle complex alerts that require human interpretation, applying their expertise to assess threats within the context of your specific environment. This ensures that alerts aren’t just processed but are understood in the broader context of potential business impacts.
• Response Precision with Two-Person Integrity: For added accountability, we use two-person integrity reviews in our response actions, ensuring that each action aligns with each customer’s unique environment and operational requirements.

By combining automation with human expertise, Critical Start delivers efficient, accurate, and context-driven threat detection.

Mitigating the Risks of Technology-Only MDR Solutions

Gartner mentions that technology-only MDR solutions can inundate security teams with an unmanageable volume of alerts, leading to alert fatigue, delayed responses, and even missed threats. Critical Start addresses these issues by strategically pairing technology with human expertise..

Challenges with Pure Automation:

• Alert Fatigue: An overwhelming volume of automated alerts can strain security teams, resulting in missed or overlooked critical threats.
• Resource Waste: Without human oversight, organizations can waste valuable resources investigating false positives.
• Delayed Responses: Automation alone often lacks the strategic decision-making required for timely, appropriate threat response.
  

At Critical Start, our expert analysts enhance security operations by investigating complex alerts, making context-aware decisions, and executing tailored response actions. This human-driven approach ensures that genuine threats are swiftly identified, prioritized, and mitigated.

Human-Led Response for Faster Threat Containment
In fast-moving attack scenarios, quick threat isolation and containment are critical. While automated systems perform basic containment, human analysts offer distinct advantages, including understanding incident context, business impacts, and prioritizing appropriate response actions. Critical Start’s response capabilities include remote containment via MOBILESOC^®, allowing rapid threat isolation while minimizing operational impact. This tailored approach ensures that response actions are both swift and aligned with each customer’s operational requirements and risk tolerance.

Did You Know? Our Security Operations Center (SOC) analysts, supported by our Cyber Research Unit (CRU) and Cyber Incident Response Team (CIRT), are experts in identifying complex attack patterns that automated systems may overlook. This expertise ensures faster response times and more effective threat containment.

Building a Mature Security Posture Through Human-Driven MDR

As attackers refine their tactics, a mature security posture requires adaptive, intelligence-led responses. Human-driven MDR allows organizations to proactively enhance detection capabilities, applying new insights and adjusting to emerging threats. The 2024 Gartner Market Guide for MDR underscores the importance of human-led analysis in effective MDR, highlighting the growing demand for proactive threat identification beyond traditional detection and response.

At Critical Start, our Customer Success team conducts regular cyber risk reviews, providing tailored recommendations aligned with evolving security needs and operational priorities. This proactive engagement ensures that organizations not only meet today’s security challenges but also prepare for future threats.

In today’s complex cyber landscape, human expertise is indispensable for achieving cyber resilience. Critical Start’s human-driven MDR combines automated efficiency with expert analysis, offering organizations:

• Strategic and proactive threat management
• Expert-led investigation and response processes
• Accountability through two-person integrity reviews

To learn more about the importance of human-driven MDR and how Critical Start can help elevate your security operations, download the 2024 Gartner Market Guide for Managed Detection and Response (MDR). And be sure to check back soon for the next installment in our three-part series, where we’ll explore how active containment and rapid response capabilities are crucial for minimizing business disruption.

NOTE: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

The post The Rising Importance of Human Expertise in Cybersecurity appeared first on Critical Start.

In an industry where your MDR is only as effective as the signals it receives, Complete Signal Coverage isn’t just another industry term — it’s our deliberate approach to ensuring the essential signals needed for robust threat detection and response are continuously monitored. Want to learn more? Read on.

What Is Complete Signal Coverage?

Complete Signal Coverage (CSC) focuses on the quality and completeness of security signals from your sources. While security sources — like endpoints, cloud environments, and networks — are where your security data comes from, signals are the specific pieces of information from those sources that indicate if something needs attention. Critical Start delivers full coverage across your technology landscape, elevating MDR standards with:  

• Comprehensive asset visibility and normalized inventory
• 100+ log sources across IT & Operational Technology (OT) systems
• Active SIEM log health checks and coverage gap identification
• Signal validation for identity, email, and cloud threats 

Complete Signal Coverage Monitors Key Security Controls

• Identify Endpoint Detection and Response (EDR) protection gaps
• Monitor vulnerability scanner coverage
• Detect overlooked SIEM log sources and potential log health issues

Ensuring all expected security signals are received by the SOC, including:

• Endpoints: Detecting potential malware, unauthorized access, and other endpoint-specific threats.
• SIEM: Analyzing logs and events from various systems for patterns indicative of threats.
• Identity and Access Management: Monitoring identity signals to detect unauthorized access attempts or unusual activity.
• Email: Detecting phishing attempts, malware distribution, and other email-based threats.
• Cloud Environments: Providing visibility into cloud workloads and identifying misconfigurations or unusual behaviors in cloud-based systems.
• OT Systems: Maintaining continuous visibility into operational technology environments, which is essential for industries reliant on industrial control systems.
• Firewalls: Monitoring firewall logs to detect and prevent unauthorized access attempts across network boundaries. 

This curated approach to Complete Signal Coverage enables Critical Start to minimize unmonitored gaps in crucial areas of an organization’s computing environment, delivering a focused and effective approach to threat detection. 

Understanding What Complete Signal Coverage Is Not

Understanding how Complete Signal Coverage relates to other security concepts is important. Through Asset Visibility, we monitor for endpoint protection gaps and track vulnerability scanner coverage. Through SIEM detection gaps and log health monitoring, we help identify overlooked log sources and potential issues with log ingestion and data quality. While many providers focus on connecting to numerous sources, Complete Signal Coverage ensures you understand where potential signal gaps might exist, focusing on signals crucial for threat detection and response. 

Why Complete Signal Coverage Matters 

As cyber threats increase in volume and complexity, it’s not enough to simply connect to security sources — you need to know you’re receiving the expected signals from those sources. MDR solutions that focus only on source connections might miss critical signals that could indicate a threat. Critical Start’s Complete Signal Coverage helps identify potential gaps in your security signals, whether from endpoint protection gaps, incomplete vulnerability scanning coverage, or SIEM log source and health issues. This approach helps strengthen your security monitoring capabilities, by overcoming challenges, including:

• Visibility: Unidentified assets and shadow IT 
• Signal collection: Security coverage gaps and integration complexity 
• Signal quality: Validation gaps, failed signal collection, and missing correlations 

How Complete Signal Coverage Addresses Security Needs

Security leaders initially focus on having coverage across all their security sources — endpoints, identity, email, cloud, OT systems, networks, and applications. However, integration with your security tools is just the first step. The crucial next step is ensuring you receive all the signals you expect from these sources.

Once you are confident you are receiving all expected threat signals, additional features within Complete Signal Coverage empower you to:

• Create a Unified Asset Inventory: Consolidate asset data into a single view to eliminate blind spots across your organization.
• Utilize Asset Criticality Ratings: Prioritize assets by business impact to ensure critical systems receive top-level monitoring and fast response.

This is where Complete Signal Coverage makes a difference — by helping you understand where signal gaps might exist (and what next steps to take), you can be more confident in your threat detection and response capabilities.

Key Takeaways and Next Steps: The Critical Start Difference with Complete Signal Coverage 

With Complete Signal Coverage, Critical Start offers security leaders a focused approach that emphasizes critical signals and reduces unmonitored areas. By concentrating on high-impact security sources and proactively identifying critical signals across IT, cloud, and OT environments, our MDR delivers real-time threat visibility where it matters most. This signal-focused approach helps strengthen your security posture by ensuring that only high-priority alerts reach your security team for efficient and effective threat detection and response.

Ready to boost your security posture? Let’s talk. 

The post Achieving True Protection with Complete Signal Coverage appeared first on Critical Start.

Why Automation Alone Falls Short

Automated systems excel at processing vast data volumes, but they often struggle to differentiate between critical threats and benign anomalies. This limitation, without skilled oversight, can lead to an overwhelming number of false positives, causing alert fatigue and increasing the chance of missing real threats. While automation saved some companies an average of $2.2 million in breach-related costs, it alone isn’t sufficient against sophisticated attacks. Complex behaviors like credential theft and lateral movement require a trained eye to identify and address effectively. By pairing automation with expert SOC analysis, Critical Start enhances detection accuracy, helping avoid costly breaches caused by missed signals.

The Essential Role of Human Expertise in Critical Start’s MDR Solution

At Critical Start, our MDR solution pairs automation with human insight for a balanced, adaptive approach to cyber threats. Our SOC is staffed by analysts who each receive over 300 hours of specialized training annually. This focus on human-driven analysis enables our team to deliver crucial context that automated tools alone cannot achieve, resulting in more accurate and customized threat responses. For companies facing skill shortages — often linked to increased breach costs of up to $1.76 million — our approach bridges the gap with highly trained experts, strengthening overall security resilience.

The Power of Automation + Human Analysis

1. Comprehensive Signal Coverage with SOC Signal Assurance
   • Effective MDR begins with complete visibility of all threat signals. Through SOC Signal Assurance, we monitor for EDR gaps, log ingestion issues, and unmonitored assets, eliminating potential blind spots that attackers could exploit. This complete visibility is critical, as breaches involving compromised credentials take an average of 292 days to detect and contain. With over 100 log sources, Critical Start ensures full monitoring across IT and OT environments, providing the end-to-end visibility needed for swift and accurate threat response.
2. Proactive and Contextual Threat Detection
   • Our Trusted Behavior Registry^® (TBR^®) enhances detection by automatically resolving known false positives, allowing analysts to focus on complex, emerging threats. This proactive system reduces alert fatigue and ensures analysts can direct their attention to targeted threat-hunting. By adding expert context to each alert, our SOC team identifies nuanced threats early, reducing the risks associated with delayed responses and enhancing security for each unique environment.
3. SOC Transparency and Real-Time Response with MOBILESOC®
   • Transparency and fast responses are critical in managing cyber incidents. With Critical Start’s SOC Transparency, customers have a real-time view of threat activity and incident management. Our MOBILESOC^® app enables customers to interact with our SOC from anywhere, not just executing containment actions like host isolation and account disabling, but also communicating with SOC analysts to drill down into alerts and talk through evidence and reasoning. This mobility and fast communication are essential in an era when 70% of organizations report significant business disruptions from breaches. MOBILESOC® empowers security leaders to respond to threats swiftly, reducing both operational impact and financial loss.
4. Customized Response and Continuous Improvement
   • We don’t rely on a cookie-cutter approach or one-size-fits-all detection and response model. Our MDR is tailored to fit each customer’s specific needs, offering flexible deployment across diverse environments and customized Rules of Engagement (ROE). By implementing tailored detection rules and asset criticality ratings, we ensure our human-driven responses align with each organization’s risk profile. Continuous improvement is reinforced by our SOC’s guidance on optimizing security configurations, providing customers with a robust, evolving defense against emerging threats — a focus in line with Gartner’s emphasis on effective threat exposure management.
5. Strengthening Resilience with MITRE ATT&CK® Mitigations
   • To build resilience, Critical Start incorporates MITRE ATT&CK^® mitigation recommendations into our platform, enabling our SOC team to recommend configurations that close security gaps and minimize the probability of repeat attacks. By focusing on proactive defenses, we help customers stay protected against both known and emerging threats, building a security posture that adapts with the evolving threat landscape.

Key Takeaways: The Value of a Human-Driven, Proactive MDR Solution

In today’s threat landscape, automation alone isn’t enough. Critical Start’s human-driven MDR blends advanced technology with expert analysis, providing real-time, contextual insights that help organizations stay resilient. Our SOC analysts deliver tailored guidance and response strategies, minimizing risks and the high costs associated with data breaches, from response delays to business disruptions.

With Critical Start, your organization gains a security partner that seamlessly integrates technology with essential human expertise, reducing risk and supporting a more resilient future. Want to learn more? Get in touch with our experts now.

The post The Role of Expert Teams in MDR: A Human-Centric Approach appeared first on Critical Start.

Frustrated with the conventional security measures provided by your Managed Detection and Response (MDR) service? The good — and bad — news is that you’re not alone. An increasing number of security leaders feel let down by MDR solutions that overpromise and underdeliver, leaving critical gaps in their security posture. For the 2024 Critical Start Cyber Risk Landscape Peer Report, 83% of respondents reported experiencing a cyber breach requiring attention despite traditional security measures in place — a 21% increase from the previous year. This surge isn’t just a statistic; it’s a wake-up call for security leaders worldwide.

Why is this happening, and what can you do about it? Read on for a look at why traditional MDR isn’t working and how you can implement more comprehensive threat detection for your organization

The Current State of MDR: A Critical Analysis

Understanding Traditional MDR

MDR became a cybersecurity mainstay in response to several critical challenges faced by security practitioners. In addition to 24×7 monitoring by security experts, it brought together managed services, threat detection, and, most importantly, response capabilities. But predictably, when the threat landscape evolves (and it always does), this legacy or traditional MDR fails to fully protect organizations in the real world.

What do we mean by traditional MDR?

• Basic 24×7 monitoring
• Standard alert response
• Limited scope of coverage
• Reactive-only threat management
• One-size-fits-all approach

Key Challenges with Traditional MDR Solutions

Incomplete Signal Coverage

Traditional MDR providers often miss critical threats because they don’t capture the full range of data across your environment. This incomplete signal coverage means threats can go undetected if they happen to slip through unmonitored assets or untracked endpoints. Think about it: if your provider isn’t capturing everything, how can they protect you from everything? Partial visibility leaves blind spots — exactly what attackers look to exploit. We don’t just wait for alerts; we work proactively to identify and mitigate threats before they happen.

Reactive vs. Proactive Approach

Most traditional MDR providers operate in a reactive “detect and respond” mode, which proves increasingly inadequate because it focuses primarily on responding to alerts after threats have already entered your network. This “wait and see” mentality can lead to slow response times, especially if your MDR provider doesn’t have processes in place for rapid containment. Security leaders don’t want to hear about a threat after it’s already caused damage — they want it prevented in the first place. Unfortunately, the reactive nature of traditional MDR leaves companies one step behind, playing catch-up instead of staying ahead.

One-Size-Fits-All Service Models
No two businesses have the exact same security needs, but traditional MDR solutions often offer cookie-cutter services that fail to adapt to each organization’s unique challenges. When MDR providers use a one-size-fits-all approach, they miss the nuances of your specific environment. For example, manufacturing firms with Operational Technology  (OT) environments have very different risks than a financial services company focused on data protection. Without tailored responses, you end up with generic threat responses that might not actually address your most pressing risks. Today’s businesses need customizable response rules, business-defined priorities, and context-aware alert management for comprehensive protection that works the way they do.

Over-Reliance on Automation
While automation is crucial, over-reliance creates new vulnerabilities:

• False positive fatigue
• Missed context in alerts
• Cookie-cutter responses
• Delayed human intervention
• Limited learning capability

Traditional MDR providers often rely too heavily on automated systems, leading to incomplete or inaccurate threat assessments. Automated tools are limited in their ability to understand the context around alerts, which is essential for discerning real threats from false positives. When your MDR provider prioritizes automation over human expertise, critical nuances are missed, leading to delayed responses and unchecked vulnerabilities.

The Critical Start Difference: MDR That Works for You

Complete Signal Coverage

• Endpoint
• Identity
• Email
• Cloud
• OT Systems
• Network
• Applications

At Critical Start, we identify and help customers mitigate coverage gaps (hidden assets and unmonitored infrastructure) for a resilient MDR service that can tackle today’s challenges. We ensure that your Security Operations Center (SOC) receives all the expected threat signals necessary for comprehensive monitoring. Our approach focuses on complete signal coverage, eliminating the blind spots that attackers exploit — ensuring every aspect of your environment is accounted for, giving you a real-time, accurate view of your threat landscape.

Proactive Threat Detection and Prevention

Through the Cyber Risk & Response^Ô platform, Critical Start empowers users to identify security gaps and see where proactive mitigation is needed so they can address vulnerabilities before attackers can exploit them. By focusing on prevention, our approach ensures that only critical alerts that require your immediate attention reach you, while unnecessary noise is minimized. For additional preventative measures, Critical Start MDR leverages the MITRE ATT&CK® framework to provide mitigation recommendations to help prevent the same alert from recurring.

Human-Driven Expertise

Even with the proven importance of automation, we know human expertise remains irreplaceable in cybersecurity. Our SOC analysts review every alert to apply context and ensure no threat goes unnoticed. Combining automation and skilled security professionals, we provide nuanced threat detection that traditional, automation-heavy MDR providers just can’t match. Our people are trained to think critically and adapt to complex situations, ensuring your security remains agile and effective. More importantly, if you need to get in touch with a real human at any time of day or night, our SOC analysts are available for direct communication via desktop or MOBILESOC®.

Tailored and Flexible Service

Critical Start doesn’t force your security to fit our MDR — we build our MDR services around how you do business. We understand that security needs vary across industries, and we adapt accordingly by letting you:  

• Define asset criticality based on your business impact
• Set response protocols that match your operations
• Eliminate alert noise based on your business context

Our tailored approach helps eliminate alert fatigue by focusing on what matters most to you, ensuring that alerts are relevant and actionable. Our MDR integrates seamlessly into your operations with flexible deployment models, giving you the control you need.

You Don’t Have to Settle for MDR That Sucks

If your MDR experience is or has been disappointing and frustrating, now’s the time to take a different approach. You shouldn’t have to settle for a service that only partially protects you, reacts slowly to threats, and offers little in the way of customization. Critical Start’s MDR solution solves the problems plaguing traditional MDR by incorporating proactive and reactive detection capabilities for complete signal coverage, human-driven expertise, and tailored services.

Key Differences: Traditional vs. Modern MDR

Ready for MDR That Works?

With Critical Start, you’ll experience an MDR solution that doesn’t just talk about risk reduction — it delivers it. Don’t let your MDR provider be a weak link in your security strategy. Let us show you how our approach transforms MDR from a “nice-to-have” into a critical component of your organization’s cyber resilience. You don’t have to settle — choose an MDR provider that actually works.

The post Beyond Traditional MDR: Why Modern Organizations Need Advanced Threat Detection appeared first on Critical Start.